Support

Help running the machine.

Get unblocked fast — reach the team, browse common topics, or check what your runs are doing right now in the live console.

Get in touch

Three ways to get help

Live

Open the dashboard

Check run status, approvals and recovery state in the operations cockpit.

Email

Talk to support

Stuck on a run or an integration? Reach the team directly — we reply within one business day.

Priority

Incident response

Production run blocked or a safety stop you cannot clear? Flag it for priority triage.

FAQ

Questions we hear often

Do I have to watch every run?

No. Automata runs on its own and only pauses at the approval gates you define. You stay in command without babysitting — step in when it asks, otherwise let it finish.

What happens when a step fails?

Recovery is armed by default. A failed step is retried with adjusted strategy; if it still cannot proceed it stops cleanly, preserves artifacts, and raises an approval so a human can decide the next move.

Can Automata see my passwords?

Credentials live in a scoped vault and are injected at execution time only for the accounts a run is authorized to use. They are never written to logs or artifacts.

How do I prove what a run actually did?

Every run produces a verifiable trail — timeline events, screenshots, verification checks and an audit log — all browsable from the dashboard and exportable as artifacts.

Systems operational

Still stuck? Watch it live.

The fastest way to debug a run is to open the cockpit and follow the timeline, approvals and recovery state in real time.

Open console